Last updated: 4 November 2026
Who we are
This privacy policy explains how Chase House Limited (“Chase House”, “we”, “us”) collects and uses personal information through this website. We are registered in England and Wales (Company No. 03574377) and are the data controller for the information described here.
This policy covers our website only. If you or your relative receives care from us, we will give you separate information about how we handle care records.
Information we collect
We may collect the following when you use this website:
- Details you give us through our contact or visit forms, by email or by phone, such as your name, email address, phone number and the reason you are getting in touch
- Details you share about the person you are enquiring for, such as their care needs, where you choose to tell us
- Job application details, such as your CV, work history and right to work information, if you apply for a role
How we use your information
- To respond to your enquiry and arrange visits
- To assess whether we can meet a person’s care needs
- To process job applications
- To run and secure this website
- To meet our legal and regulatory obligations
Our lawful basis
Under UK data protection law, we rely on one or more of the following: your consent, steps taken at your request before entering into a contract, our legitimate interests in running and promoting our care home, and compliance with our legal obligations. Where we handle health information, we do so only where the law allows, for example to provide or arrange health and social care.
Who we share it with
We do not sell your personal information. We may share it with:
- Trusted service providers who help us run our website, email and IT systems
- Local authorities, the NHS and other health and care professionals, where needed to arrange care
- Regulators such as the Care Quality Commission, where required
- Professional advisers, or law enforcement where the law requires it
How long we keep it
We keep personal information only for as long as we need it for the purpose it was collected, or as long as the law requires. Enquiry details are normally deleted once they are no longer needed. Unsuccessful job applications are normally kept for up to six months.
Keeping it secure
We use appropriate technical and organisational measures to protect your information from loss, misuse and unauthorised access.
Your rights
You have the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct or delete your information
- Object to or restrict how we use it
- Ask us to transfer it to another organisation
- Withdraw your consent at any time, where we rely on consent
To use any of these rights, contact us using the details below. We will respond within one month.
Cookies
This website does not use cookies or any tools that track how you use it.
Other websites
Our website may link to other websites. We are not responsible for their content or privacy practices, so please read their privacy policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact us
Chase House Limited, House Lane, Arlesey, Bedfordshire SG15 6YA
Phone: 01462 731276
Email: info@chasehouseltd.co.uk
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve your concern first.